Games Pak Privacy Policy — Data Protection and User Rights Explained

1 About This Privacy Policy

This Privacy Policy applies to all personal data collected and processed by Games Pak through the gamespak.net platform, including its website, mobile interface, and any related services. "Personal data" means any information that identifies you or could reasonably be used to identify you — your name, CNIC number, phone number, email address, payment details, and similar information.

Games Pak is committed to handling your personal data responsibly and transparently. We recognise that Pakistani players have a right to know exactly what information we hold about them, how it is used, and what choices they have. This policy is our commitment to that transparency — written in plain English, without the dense legal language that usually makes these documents unreadable.

By creating and using a Games Pak account, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, you should not create or continue using a Games Pak account.

2 Personal Data We Collect

Games Pak collects personal data in the following categories, depending on how you interact with the platform:

Account Registration Data

• Full legal name
• Date of birth
• Pakistani mobile phone number
• Email address
• Username and encrypted password
• City or region within Pakistan

Identity Verification (KYC) Data

• CNIC (Computerised National Identity Card) number and scan/photograph
• Proof of address documentation (utility bill, bank statement)
• Selfie or live photo for face-matching purposes where required

Financial and Payment Data

• Mobile wallet number (Easypaisa, JazzCash, NayaPay, SadaPay)
• Bank account details for IBFT withdrawals
• Masked card numbers for Visa/Mastercard transactions
• Deposit and withdrawal transaction history

Gaming and Behavioural Data

• Betting history, game play logs, and game session data
• Bonus claims, wagering history, and withdrawal requests
• Login timestamps and session durations

Technical and Device Data

• IP address and approximate geographic location
• Device type, operating system version, and browser type
• Platform access logs for security and fraud prevention

Communication Data

• Customer support chat transcripts and email correspondence
• Responses to surveys or feedback requests, where submitted voluntarily

3 Why We Collect Your Data

Games Pak only collects the data that is genuinely necessary for the stated purposes. We do not collect data speculatively or for purposes beyond those described in this policy.

4 Legal Basis for Processing Your Data

Games Pak processes your personal data under the following legal bases:

• Contract performance — processing necessary to provide the Games Pak service you have signed up for, including account management, game delivery, and payment processing.
• Legal obligation — processing required to comply with identity verification, anti-money laundering, and responsible gaming obligations.
• Legitimate interests — processing for fraud prevention, platform security, and improving the Games Pak user experience, where these interests are not overridden by your individual rights.
• Consent — processing for optional purposes such as marketing communications, where you have given clear, freely revocable consent.

Where we rely on consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the legality of processing carried out before withdrawal.

5 How We Use Your Personal Data

Account and Platform Operations

Games Pak uses your registration and payment data to create and maintain your account, process deposits and withdrawals in Pakistani Rupees, apply bonuses, settle bets, and provide customer support. Without this processing, it is not possible to operate a Games Pak account.

Identity Verification and Compliance

Your KYC documents are used to verify that you are who you say you are, that you are at least 18 years of age, and that your account is not being used for money laundering or other unlawful purposes. Games Pak is required to conduct this verification as a condition of operating the platform.

Fraud Prevention and Security

Device data, IP addresses, and login behaviour are analysed by Games Pak's security systems to detect and prevent unauthorised account access, payment fraud, and prohibited multi-accounting. When suspicious activity is detected, Games Pak may lock the affected account pending manual review.

Responsible Gaming Monitoring

Games Pak uses your betting history, session data, and deposit patterns to monitor for signs of problem gambling behaviour. This monitoring is part of our responsible gaming commitment — it helps our support team identify players who may benefit from intervention before their gambling causes serious harm.

Platform Improvement

Aggregated and anonymised usage data helps Games Pak improve the platform — identifying which games are most popular, where the interface causes confusion, and how payment flows can be made smoother. This analysis is conducted on anonymised datasets and does not involve reviewing your individual gaming history for any commercial purpose beyond platform improvement.

6 Sharing Your Personal Data

Games Pak does not sell your personal data to third parties under any circumstances. We share your data only in the specific situations described below:

Payment Processors

To process deposits and withdrawals, Games Pak shares relevant payment details with certified payment processors including Easypaisa, JazzCash, NayaPay, SadaPay, and card payment gateways. These processors receive only the data necessary to execute the transaction and are contractually prohibited from using it for any other purpose.

Identity Verification Providers

Games Pak uses licensed third-party identity verification services to assist with CNIC verification and face-matching for KYC purposes. These providers process your identity documents securely and return a verification result — they do not retain your documents beyond the verification period.

Legal and Regulatory Obligations

Games Pak will disclose personal data to law enforcement, regulatory authorities, or other competent bodies where required to do so by applicable law, court order, or lawful regulatory request. Games Pak will comply with all such requirements and, where legally permissible, will notify the affected player.

Business Transfers

In the event that Games Pak undergoes a merger, acquisition, or sale of its platform assets, player data may be transferred to the relevant successor entity as part of that transaction. You will be notified in advance of any such transfer and of any material changes to how your data is handled as a result.

7 How We Protect Your Data

Games Pak takes data security seriously and implements multiple layers of technical and organisational protection to keep your personal information safe:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the Games Pak servers — the same standard used by major Pakistani banks.
• Encrypted storage for all sensitive personal data at rest, including identity documents and payment records.
• Access controls — only authorised Games Pak employees whose job functions require it can access your personal data, and all such access is logged and audited.
• Password security — Games Pak stores passwords using one-way cryptographic hashing. Even Games Pak staff cannot see your password in plain text.
• Intrusion detection and monitoring — Games Pak's infrastructure is monitored around the clock for security threats, with automated alerts and manual review for unusual activity.
• Regular security reviews — Games Pak conducts periodic security assessments of its platform and data handling practices.

8 Cookies and Tracking Technologies

The Games Pak platform uses cookies and similar tracking technologies to operate correctly, improve performance, and understand how players use the platform. Here is an overview of the types of cookies used:

You can manage your cookie preferences through your browser settings. Disabling functional or analytics cookies will not prevent you from using the Games Pak platform, but may affect the experience in minor ways such as not remembering your display preferences.

Games Pak does not use advertising cookies or share cookie data with third-party ad networks.

9 Data Retention

Games Pak retains your personal data for as long as necessary to fulfil the purposes described in this policy and to comply with applicable legal obligations. The general retention periods are as follows:

• Active account data — retained throughout the life of your active Games Pak account.
• Financial transaction records — retained for a minimum of 5 years following each transaction to comply with financial record-keeping obligations.
• KYC and identity verification documents — retained for a minimum of 5 years following account closure.
• Betting and game history — retained for 3 years following each transaction for dispute resolution and audit purposes.
• Customer support communications — retained for 2 years from the date of the final interaction.
• Closed account data — following account closure, retained for the minimum period required by applicable obligations, then securely deleted.

When data is no longer required, Games Pak deletes or anonymises it securely. Anonymised data may be retained indefinitely for aggregated statistical analysis.

10 Your Privacy Rights

As a Games Pak player, you have the following rights over your personal data. To exercise any of these rights, contact the Games Pak support team at support@gamespak.net. We will respond within 30 days.